FAQ's
FAQ
Your experience matters to us! Here’s a quick guide to help with orders, shipping, returns, and more. Can’t find your answer? Reach out via chat or email—we’re here for you!
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Orders & Processing
Q: How long does order processing take?
A: Orders usually process in 3–5 business days. You’ll get tracking info as soon as it ships.
Q: Can I cancel or change my order?
A: Yes! You have 24 hours to cancel or make changes—just reach out as soon as possible.
Q: How can I track my order?
A: Tracking info is sent straight to your email once your item ships.
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Shipping
Q: Do you ship internationally?
A: Absolutely! We ship worldwide.
Q: How long does shipping take?
A: Shipping can take 4–25 business days, depending on your location.
Q: Are there any hidden shipping costs?
A: Nope! Shipping is already included in the price you see.
Q: What should I do if my order is delayed or lost?
A: Contact us at orders@ozpodge.com or via chat—we’ll help you out.
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Returns & Exchanges
Q: What is your return policy?
A: You can request a return within 14 days of delivery. We provide a free return label and there are no restocking fees.
Q: Can I exchange my order?
A: Yes! Exchanges are available for a higher-priced item or a different size of the same product.
Q: Are all products eligible for returns or exchanges?
A: Personalized, customized, and special request items are not eligible for returns or exchanges.
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Payments & Security
Q: What payment methods do you accept?
A: We accept credit/debit cards, PayPal, Shopify Pay, and more.
Q: Is my payment information safe?
A: Absolutely. Shopify secures your info with SSL certificates, 3D Secure, fraud analysis, and PCI DSS compliance.
Q: Can I use gift cards or discount codes?
A: Yes! Both can be applied at checkout.
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Products
Q: Who designs your products?
A: All products are designed in-house using Adobe Firefly, Photoshop, and other professional creative tools.
Q: How do I care for my products?
A: Care instructions are included on each product page so you know exactly how to keep your items in top condition.
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Account & Customer Support
Q: Do I need an account to order?
A: No, but creating an account makes checkout quicker and keeps your order history handy.
Q: How can I contact support?
A: Reach us anytime via chat on our website or email orders@ozpodge.com.